Refund Policy

1. Custom Software Development & Consulting

For custom software development, AI solutions, cloud engineering, and enterprise consulting, our refund policy is strictly governed by the specific terms outlined in the signed Statement of Work (SOW) or Master Services Agreement (MSA) for that project. Generally, milestone payments for completed work are non-refundable.

2. SaaS Subscriptions

For our proprietary SaaS products (e.g., EmployPath), we offer a transparent billing cycle. If you are dissatisfied with our service, you may request a refund within the first 14 days of your initial subscription payment. After this period, subscriptions are non-refundable, but you may cancel your subscription to prevent future billing.

3. Review Process

All refund requests are reviewed on a case-by-case basis by our financial and project management teams to ensure compliance with our signed agreements and fair business practices. We reserve the right to decline refunds if there is evidence of policy abuse or breach of contract.

4. Processing Time

Approved refunds will be processed and a credit will automatically be applied to your credit card or original method of payment, typically within 7 to 10 business days, depending on your bank or payment provider (such as Zoho Payments).

5. Contact Us

To request a refund or if you have questions regarding this policy, please contact our billing department at:

hello@darion.in